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What is Viber Out?

Viber Out is a service that allows Viber users to call any phone number at low rates. Now you can call landlines and mobiles, even if they are not Viber numbers!* Learn more about how to use Viber Out below.


 

What is Viber Out credit?

Making a Viber Out call requires Viber Out credit. Purchasing credit takes place through the application and payment is made through your app store. From the More options menu in the Viber application:
 

  1. Select Viber Out
  2. Select Buy Credit
  3. Choose the credit amount you would like the purchase. The amount will be displayed in your local currency. Transactions will be made in US dollars or euro.
  4. Follow the payment instructions displayed by your app store


You can also buy Viber Out credits from https://account.viber.com/ 

Viber Out credits never expire. Taxes may be collected based on the applicable tax rules at the time of your purchase. The credit balance that is displayed in your account does not include tax.

 


 

How do I make a Viber Out call?
 

  1. Open Viber
  2. Enter your Viber contact list
  3. Tap the contact you would like to call
  4. Select Viber Out


You can also use Viber's keypad to dial the number you would like to call. 

Viber will automatically place the call through Viber Out if the number you are dialing is a landline or a mobile line that is not a registered Viber number. If you do not have any Viber Out credit, you will be prompted to a purchase screen where you can check rates and make a purchase.

Viber Out supports toll-free numbers in the United States only. 


 

How much do Viber Out calls cost?

Viber Out’s low rates vary based on your call’s destination. 

You can find a list of Viber Out rates in this link https://account.viber.com/ or you can see it in your Viber application by following the instructions below:

 

  1. Enter the More options menu in Viber
  2. Select Viber Out
  3. Select Get Rates


 

Will the recipient of my call be charged for receiving a Viber Out call from me?
The recipient of a Viber Out call is subject to the charges stated in the contract with their GSM service provider.
 


 

How do I check my Viber Out charges?

All of your Viber Out activity, including call history and payments, can be found in the Viber Out menu. To check your charges and payment history:
 

  1. Enter the More options menu in Viber
  2. Select Viber Out
  3. Select Viber Out Payments (Android) or Payment History (iPhone)
  4. Select the month/year you wish to view
  5. You will be presented with

You will receive a receipt for every purchase via e-mail at the end of each successful transaction. Receipts for transactions made through in-app service providers will be sent directly from those providers.

 



What happens to my credit if I switch phones?
Your Viber Out credit is not affected if you switch mobile devices. Credits are assigned to your phone number, which serves as your Viber ID. So long as you are registered to Viber with the phone number to which you loaded credits, you will always have them, even if you:

            ̶       Deactivate your account

            ̶       Switch to a new device 

            ̶       Switch to a new operating system (For example, from Android to iOS)

 


*Viber-to-Viber calls and messages are still totally free. Viber Out is available on Viber Desktop, iPhone, Android and Windows Phone 8 devices only.

 
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