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Looks like the World Cup has everyone excited! We have lots of traffic coming through our servers. Some users in certain regions may be experiencing issues with: sending messages/photos/videos, making calls and receiving activation codes. We are working on resolving the issue.

Our systems have been fully restored. If you are still experiencing issues, please restart your device.

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How do I send photos and videos from my Android device?

  1. Open a message
  2. Select the icon to the left of the Compose field
  3. Choose to either take a photo, upload photos from your gallery or upload a video
 
Some more information about your options:
  • Take Photo – This option will enable your device’s camera and allow you to take a photo. You will then have the option to Save or Discard the image. Choosing Save will prepare the image in a text box and allow you to describe the photo. Choosing Discard will delete the photo
  • Photo Gallery – This option will access your device’s photo gallery and allow you to choose a photo or multiple photos to send. To choose more than one photo: 
  1. Press and hold a photo until a check box appears at the top.
  2. Check the photos you would like to send (maximum: 10) 
  3. Swipe the screen left to browse the photos you have chosen and add a description to each (optional)

Photos are compressed to the maximum photo size of 250 KB. 
 
  • Send Video – This option will access your device’s video gallery. Note that the maximum size for video is 10 MB
 
After you have sent or received a photo or video, you can press and hold the file in the conversation for an options menu to copy, view, delete, forward or share the file.

 

 
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