Viber Wallet FAQ
Viber Wallet - closure update
Viber Wallet will close on August 31st 2018.
Your funds are safe and secure and can still be accessed through the Wallet One site.
Access your wallet:
1. Go to the Wallet One users login
2. Input the phone number you used for your Viber Wallet registration
3. Add the password you received by SMS to your Viber Wallet phone number
If you have any questions regarding your account, please contact the Wallet One support team:
Hotline: +7 (495) 777-11-25
Viber Wallet is an easy way for you to transfer money online through Viber and powered by Wallet One.
What is Viber Wallet
Can Viber access my money or financial details?
Anonymous and identified users
Identify genuine Wallet One messages
Forgot your PIN?
Transfer and Transaction costs
Pay bills through Viber Wallet
Notifications for failed transactions
Wallet One messages in the Viber app
Delete/ close a Viber Wallet account
Change phone number used for Viber Wallet
Who is Wallet One
Viber Wallet help
Viber Wallet is a way for you to send and receive payments from other people through Viber in partnership with Wallet One.
With Viber Wallet you can:
Create a new Viber Wallet account/ link an existing Wallet One account
Deposit and withdraw funds using your bank card
Send money to any Viber Wallet user in Russia for free*
Request money from any Viber Wallet user
Pay bills, top-up mobile phone accounts and more. See a list of bills you can pay here
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No. All financial actions that you carry out are through Wallet One. Once you have logged into your account from the Viber app, Wallet One will take over managing the rest of the process.
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A new Wallet One account is an "anonymous" account.
Users can put money into their wallet, request a payment from someone else, and pay a bill
Anonymous users can't transfer money to another person or withdraw from their wallet
To do this, they will need to upgrade their account by completing an identification process.
When you complete the account identification process you can now:
Send money to other Viber Wallet users
Withdraw money from your wallet
Hold more money in your wallet
Make higher value payments
More information about Wallet One's identification process.
Why should I complete the identification process?
The identification process is a requirement from the Central Bank of Russia to ensure that all users are authentic.
Completing the identification form allows you to send money and make withdrawals from your account.
It also increases the limits placed on your account:
Your balance limit is increased up to 60,000 RUB
Your monthly transaction limit is increased to up to 200,000 RUB*
*You must have the funds in your wallet to reach these limits. You can't pay out this much money if you don't have enough money in your account.
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The genuine Wallet One account has a green check mark next to its name. You will see this check mark next to Wallet One's name in your chats screen.
Do not reply to a sender claiming to be Wallet One if they do not have the green check mark by their name. Do report them to Viber and block them from sending you messages in future.
1. Tap on Forgot PIN Code at the bottom of the PIN screen
2. Enter the 6-digit verification code you received by Viber message from Wallet One into the screen on your app
3. After you have put the number in you are prompted to create a new PIN
Transfering money from one Viber Wallet to another:
Adding funds to a Viber Wallet:
There is a fee for adding funds to your wallet from a bank card. All fees are shown under the amount you choose to put in your account.
You can pay all kinds of bills, including:
Cellular phone bills
See a list of all bills you can pay here.
There are two ways that you can see whether a transaction has failed.
1. You will receive an error screen at the end of your transaction process.
2. You will receive a message from the verified Wallet One account telling you that your transaction has not been completed.
Messages are sent from the sender Wallet One, with a green check mark. They will appear in your chats list with all your Viber conversations.
These messages are used to confirm that your transaction has been successfully processed.
In order to delete your account:
Download, print and fill in this form
Send the signed form and a screenshot of your Wallet One deposit screen to firstname.lastname@example.org with Delete Viber Wallet as the subject
Wallet One will process your application within 10 business days. Once your Viber Wallet has been deleted, your history is removed and you won't be able to access it again.
Your Viber account phone number is your Viber Wallet ID. If you update your Viber phone number your Viber Wallet will not be automatically attached to your new number. Updating your phone number to the new one can be done by sending Wallet One the following documents by e-mail to email@example.com.
Please note that these documents are needed for compliance purposes. Viber do not have access to the documents you provide. All information is handled by Wallet One.
1. Photo or scanned-copy of the completed application
2. Two images from your passport:
Image of the identification page from your passport with your name and photo
A photo of you with your passport
*Please fill in as much of the application form as you can. If you have any questions, leave the field empty. If you have not provided enough information, our Support team will contact you for more information.
LLC SNCO Wallet One has the right to ask for additional information if needed.
Wallet One is an online payments system that allows customers to shop online, transfer money to other individuals and more, simply and easily.
As well as an app and physical pay points around the world, Wallet One users in Russia can now make payments from inside their Viber app.
Learn more about Wallet One at https://www.walletone.com/en/wallet/
Wallet One helpline: + 7 (495) 777-11-25
Tap on the link at the bottom of every Viber Wallet page within the app to call the Wallet One helpline.
After you have logged in through Viber, Wallet One is responsible for all the activities you undertake on the Wallet.
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