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  3. Communities FAQ

Communities FAQ

  Creating a Community
        What is a Community?
       How can I create a Community?
  Community roles
        The different roles in a Community
        How can I add admins to my Community?
        How can I add 
more superadmins to my Community?
  Community features
     
  Allow Community members to invite friends
     
  Allow Community members to write in the Community
     
  Change the background in a Community
  Delete member messages and ban users
     
  Delete a message from a Community member
     
  Delete all messages from a user
     
  Remove a superadmin or admin
     
  How can I remove a member?
     
  Ban or unban a member of the Community 

Creating a Community

1. What is a Community?

Communities is a new way to bring people together. Think group chat — with more members (up to a billion), better admin control, and new conversation features.

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2. How can I create a Community?

1.  Select the Compose icon 
2.  Select New Community
3.  Name your Community and add a description and photo
4.  Save

5.  Go to Community info and select Invite members to add people to your Community. You can distribute the share link anywhere.

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Community Roles

3. What are the different roles in a Community?

Communities are made up of superadmins, admins, and members.

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4. How can I add admins to my Community?

As a superadmin, there are three ways to add admins in a Community.

Option #1: add new people as admins
1.  Go to Community info
2.  Select Add admins
3.  Select who you’d like to add from your contacts
4.  Select Done

   
Option #2: promote members to admins
1.  Go to Community info
2.  Select Show all
3.  Choose any member’s name and then select Add as admin   


Option #3: promote members to admins in the chat 
1.  Open the chat
2.  Tap on any member’s avatar and then select Add as admin

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 5. How can I add other superadmins to my Community? 

As a superadmin, there are two ways to add additional superadmins to a Community.

Option #1: from the Community info screen
1.  Go to Community info
2.  Select Show all
3.  Select any admin’s name and then select Add as 
superadmin

Option #2: from the chat
1.  Open the chat
2.  Tap on any admin’s avatar and then select Add as 
superadmin

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Community Features

6. How can I allow everyone in my Community to invite other members?

1.  Go to Community info
2.  Select Invite members
3.  Toggle on All members can share. This allows everyone in your Community to access the Add icon in the upper right-hand corner of the Community. Members can then share the invite link wherever they would like.


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7. How can I change the ability for members to post in the Community?

As a superadmin, you can change member writing privileges in a Community and decide who has permission to write messages in the chat.

1.  Go to Community info
2.  Select Messaging privileges
3.  Toggle writing privileges ON or OFF for individual admins
4.  Toggle writing privileges ON or OFF for members in bulk


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8. How can I change the background of my Community?

As a superadmin, you can change the chat background for all members.

1.  Go to Community info
2.  Select Chat background
3.  Choose from the gallery, an existing image on your device, or take a photo.

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9. How can I pin messages to the top of the chat?

As a superadmin or admin, there are two ways to pin a message to the top of your Community chat.

Option #1: from the chat
1.  Long tap (or 
right-click on Desktop) any message in the chat
2.  Select Pin from the menu

  
Option #2: from the Community info screen
1.  Go to Community info
2.  Select Pin new message
3.  Write your message
4.  Select Pin

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Deleting messages and ban users

10. How can I delete a single message from another member?

As a superadmin or admin, you can delete a message from other members.

1.  Long tap any message
2.  Select Delete message from the menu
3.  Select Yes to confirm

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11. How can I delete all messages from a user?

As a superadmin or admin, you can delete all messages from other members to easily remove any content that violates your Community rules.

1.  Long tap any message
2.  Select Delete all from user from the menu
3.  Select Yes to confirm

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12. How can I remove someone as a superadmin or admin?

To demote someone from superadmin:
Select their avatar in the chat OR select their name in Chat info and select Remove as 
superadmin. They will then become an admin.

To demote someone from admin:
Select their avatar in the chat OR select their name in Chat info and select Remove from chat. Send them another invite link if you want them to rejoin as a member.

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13. How can I remove a member?

As a superadmin or an admin, you can remove members from the Community. Keep in mind that this does not prevent them from returning if they have a valid link to rejoin the Community. If you want to remove them permanently, ban them.
 
1.  Go to Community info and select a member from the Show all list
OR go to the chat and select a member’s avatar.
2.  Select Remove from chat

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14. How can I ban or unban a member from my Community?

As a superadmin or an admin, you can permanently remove members from the chat by banning them. Unless they are unbanned, they will never be able to rejoin the Community. Remember that bans only affect admins and members. Superadmins cannot be banned. If you need to ban a superadmin, demote them to an admin first, and then ban them.

To ban a user:
1.  Go to Community info and select a member from the Show all list
OR go to the chat and select a member’s avatar.
2.  Select Ban user

To unban a user:
1.  Go to Community info and select Banned users
2.  Select Edit to remove any user from the banned list. On iPhone, you can also slide to remove. On Desktop, select the X to remove them from the banned list.

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Last Updated - Feb 12, 2019 05:07PM IST

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