Creating a Community
        What is a Community?
       How can I create a Community?
  Community roles
        The different roles in a Community
        How can I add admins to my Community?
        How can I add more superadmins to my Community?
  Community features
       Allow Community members to invite friends
       Allow Community members to write in the Community
       Change the background in a Community
  Delete member messages and ban users
       Delete a message from a Community member
       Delete all messages from a user
       Remove a superadmin or admin
       How can I remove a member?
       Ban or unban a member of the Community 

Creating a Community

1. What is a Community?

Communities is a new way to bring people together. Think group chat — with more members (up to a billion), better admin control, and new conversation features.

Back to top

2. How can I create a Community?

1.  Select the Compose icon 
2.  Select New Community
3.  Name your Community and add a description and photo
4.  Save
5.  Go to Community info and select Invite members to add people to your Community. You can distribute the share link anywhere.

Back to top

Community Roles

3. What are the different roles in a Community?

Communities are made up of superadmins, admins, and members.

Back to top

4. How can I add admins to my Community?

As a superadmin, there are three ways to add admins in a Community.

Option #1: add new people as admins
1.  Go to Community info
2.  Select Add admins
3.  Select who you’d like to add from your contacts
4.  Select Done
   
Option #2: promote members to admins
1.  Go to Community info
2.  Select Show all
3.  Choose any member’s name and then select Add as admin   

Option #3: promote members to admins in the chat 
1.  Open the chat
2.  Tap on any member’s avatar and then select Add as admin

Back to top

 5. How can I add other superadmins to my Community? 

Back to top

Community Features

6. How can I allow everyone in my Community to invite other members?

1.  Go to Community info
2.  Select Invite members
3.  Toggle on All members can share. This allows everyone in your Community to access the Add icon in the upper right-hand corner of the Community. Members can then share the invite link wherever they would like.

Back to top

7. How can I change the ability for members to post in the Community?

As a superadmin, you can change member writing privileges in a Community and decide who has permission to write messages in the chat.

1.  Go to Community info
2.  Select Messaging privileges
3.  Toggle writing privileges ON or OFF for individual admins
4.  Toggle writing privileges ON or OFF for members in bulk

Back to top

8. How can I change the background of my Community?

As a superadmin, you can change the chat background for all members.

1.  Go to Community info
2.  Select Chat background
3.  Choose from the gallery, an existing image on your device, or take a photo.

Back to top

9. How can I pin messages to the top of the chat?

As a superadmin or admin, there are two ways to pin a message to the top of your Community chat.

Option #1: from the chat
1.  Long tap (or right-click on Desktop) any message in the chat
2.  Select Pin from the menu
  
Option #2: from the Community info screen
1.  Go to Community info
2.  Select Pin new message
3.  Write your message
4.  Select Pin

Back to top

Deleting messages and ban users

10. How can I delete a single message from another member?

As a superadmin or admin, you can delete a message from other members.

1.  Long tap any message
2.  Select Delete message from the menu
3.  Select Yes to confirm

Back to top

11. How can I delete all messages from a user?

As a superadmin or admin, you can delete all messages from other members to easily remove any content that violates your Community rules.

1.  Long tap any message
2.  Select Delete all from user from the menu
3.  Select Yes to confirm

Back to top

12. How can I remove someone as a superadmin or admin?

To demote someone from superadmin:
Select their avatar in the chat OR select their name in Chat info and select Remove as superadmin. They will then become an admin.

To demote someone from admin:
Select their avatar in the chat OR select their name in Chat info and select Remove from chat. Send them another invite link if you want them to rejoin as a member.

Back to top

13. How can I remove a member?

As a superadmin or an admin, you can remove members from the Community. Keep in mind that this does not prevent them from returning if they have a valid link to rejoin the Community. If you want to remove them permanently, ban them.
 
1.  Go to Community info and select a member from the Show all list
OR go to the chat and select a member’s avatar.
2.  Select Remove from chat

Back to top

14. How can I ban or unban a member from my Community?

As a superadmin or an admin, you can permanently remove members from the chat by banning them. Unless they are unbanned, they will never be able to rejoin the Community. Remember that bans only affect admins and members. Superadmins cannot be banned. If you need to ban a superadmin, demote them to an admin first, and then ban them.

To ban a user:
1.  Go to Community info and select a member from the Show all list
OR go to the chat and select a member’s avatar.
2.  Select Ban user

To unban a user:
1.  Go to Community info and select Banned users
2.  Select Edit to remove any user from the banned list. On iPhone, you can also slide to remove. On Desktop, select the X to remove them from the banned list.