Business messages are messages from companies you have subscribed to, sent through Viber.
Benefits of Viber business messages
Business messages provide direct contact with the banks, brands, and retailers that you have subscribed to. With business messages, you receive information and status updates from your favorite services.
Business messages are usually text messages with an image, link, or button.
Business messages may contain information only, or they may allow you to reply to the sender.
Recognize a genuine business message
Identify an official Viber business message by the green check either on the message itself, or in the banner at the top of the message.
The first time you receive a business message you will be asked to confirm that you want to receive messages from this sender. If you do not agree, the sender will not be able to send you any more messages.
Unsubscribe from business messages
Unsubscribe from the business messages you no longer want to receive from the phone app.
Inside a message:
Tap on Why am I seeing this message? and choose Unsubscribe. If you do this, you won't receive this particular business message again.
In your Viber settings:
1. Open your Settings in the More screen
2. Tap on Calls and messages
3. Uncheck the box Receive Business Messages
If you do this, you won't receive any more business messages from any Viber partner until you turn it off again.
Business Inbox (available in Russia only)
All the business messages you receive go directly into a special folder on your chat list, called the business inbox. This inbox appears in the chat list like any other message, but tap on it, and you will see all your business messages in one place.
The business inbox will appear in your chats list when you receive your first business message. This inbox is only available on phone apps.
Any messages you haven't read will be deleted after 30 days.
New message notifications
When you receive a new business message, the inbox will move to the top of your chats list and show a badge with the number of new messages.
You will not receive a notification of a new business message.
Manage your business inbox
Delete messages in the inbox by swiping left (iPhone), or long tap on the message (Android). You can choose to clear only one message or to clear the whole inbox.
Move messages from the business inbox to your chats list.
iPhone - swipe left on the message and choose Move.
Android - long tap on the message and choose Move to main chats list.
Move messages from the chats list to the business inbox.
iPhone - swipe left on the message and choose Move and then Move to Business Chats.
Android - long tap on the message and choose Move to business chats.
Delete the Business Inbox
If you choose to opt out of receiving business messages, you will be given the choice to delete your Business Inbox and any business messages inside it.
When you uncheck the business messages option, a pop-up will appear asking you to confirm whether you want to delete the Business Inbox. Tap Delete to delete all the messages inside the inbox. Tap Keep to keep a record of the business messages you received in the past.
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