Understand your data file
This page explains the data you will receive when you request your data through the Viber app.
Learn more about how to request your data here.
Open your data file
You will receive your data in a JSON file. In order to make it more readable, we suggest you transfer it to a computer.
On your phone
1. Open the Viber message you received on your phone
2. Open the zip file containing your data
3. Download the file
4. Share the file and send it to your email
On your computer
5. Open a JSON viewer on your computer. Make sure that the viewer you use is from a trusted source, and that you understand their terms and policies before you use it to read your private information.
6. Open the file of your data
7. Copy and paste this information into the JSON viewer
What's in the data file?
Inside the file, your data is displayed as follows:
If you have deleted your data in the past, the information you receive in this file will be from after the date you deleted your data only.
Any Chat Extensions you have opened are listed here.
For each Chat Extension, there is a list of every activity you have done with it. For example, the links to any GIFs or videos you have shared in-chat using Chat Extensions.
This section sets out your Viber Out activity.
Purchase history - includes amount, payment method and the type of purchase you made (credit or subscription)
Current status - any active plans, the status of any credit you have
Personal - the information on your Viber Out account (email address, country, phone number)
Calls history - a list of all the calls you've made, to the number you've made them to, and the call duration
This section contains data about how you use the app. This information includes the Public Accounts you have followed, stickers you have bought and more.
This section also lists the devices you have used this Viber account on (phones, tablets and computers), and the activity you have done on those devices.
Here you can see any social network accounts you have linked to - for example, Facebook, Twitter or VK.
This section will also show any information Viber received from these social networks.
This section links all the bots, Public Accounts, group chats and Communities that you are in.
Please note - Viber does not keep any chat content, so this file doesn't contain any messages you may have sent in these groups.
Bots - you will see a list of all the bots you have messaged with
Public Accounts - see lists of any Public Accounts you have followed or created
Groups - see a list of all the groups you are involved in, and how many members there are in the group. This list does not contain the name of these groups as we don't store private group information on our servers.
Communities - see a list of each Community you are a member of. This information includes the Community name, and your role in the Community (superadmin, admin or member).
This section of the report shows the information stored in your Viber account. This section includes:
- The link to your user image
- Your user name
- Your phone number
- The location and IP addresses of any devices you have used Viber on
- Your date of birth (as provided by you when you set up Viber)
- Your block list
- Your contacts list (if you have shared your phone's address book with Viber)
- Your email address (if you have provided one on your account)
This section contains a list of all the sticker packs you have purchased or downloaded, and the country in which you have downloaded them.
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