Support

How can we help?

Inquiry category (required)

Provider (required) ?

The provider you are using to transfer money

Wallet issue (required) ?

Choose whether the issue is a technical Viber issue or an issue related to money transfer

Request type (required) ?

Choose whether you are a private user requesting call history records or a legal authority.

Please indicate your request priority:

Important:

For questions related to your Western Union money transfer, please contact Western Union Customer Care at 1-844-740-2767.

First name (required):

Last name (required):

Email address (required):

Viber Phone Number (required):

Mobile Service Provider (required)

Country (required)

What is the name of the service that sent the message? (required)

Subject (required)

Partner name(required):

I use Viber on my smartphone (required):

Please choose service type (required):

1-Way
2-Way

Destination countries(required):

Important:

If you already have a service configured to your company and you would like your configuration to remain as is, please leave the following fields blank: Callback URL, IP addresses, Message URL (in case of 2-way messaging)

IP addresses

Message URL

Description

Purchased From

Phone number with credit (required): ?

Enter the full international format of the phone number you wish to transfer your Viber Out credits from (Country code - Area code - Phone number)

Number to transfer credits to (required): ?

Enter the full international format of the phone number you wish to transfer your Viber Out credits to (Country code - Area code - Phone number)

Purchase order number (required): ?

Google: This can be found in the purchase confirmation email you received from Google. If you don't have the email, log in to your Google account > find the Viber purchase > "Transaction ID" Apple: Your purchase confirmation details usually arrive in an email from Apple/iTunes after every such purchase, but should also be available in your iTunes account. If you're not sure how to find these purchases, please see this link as reference: http://support.apple.com/en-il/HT204088 Microsoft: The purchase confirmation details usually arrive in an email from Microsoft after every such purchase, but should also be available in your MS Store account under "Order History"

Viber reference number(required): ?

This can be found on your Red Dot Network purchase receipt. It is listed as VIBER REF#

Amount of Credit Purchased(required): ?

Enter the amount you selected to purchase from the store

Message (required):

Game Title (required):

Viber Version (required) ?

To find your Viber version: Go to Settings/More options > About

Platform (required) ?

Your platform is the operating system that your device is running (i.e Android, Apple IOS , etc.)

Linux Distribution (required)

OS Version (required)?

A string of numbers (i.e 4.2.2 ) that indicates your device OS version. In most platforms you can find it in the Device Settings > About

Device Model

Other

Important:

Please attach a compressed file (.zip, .rar, etc.) including 4 service icons of png format in the following sizes: 50X50, 65X65, 100X100, 130X130.

File Attachment

Validate phone number
Cellular network connection
Open a support ticket

Validate phone number

Step 1

Select your country
Type your phone number below (without the country code and with no leading zero)

Cellular network connection

Step 2

I'm trying to activate Viber
Locally - In the same country as my phone number country code
Abroad - In an area with a different country code than my phone number

I can receive SMS to the phone number I provided in the Viber app.

Open a support ticket

Step 3

Support

How can we help?

Open a Ticket

Validate phone number

Cellular network connection

Open a support ticket